ONWARD Support Program Patient Terms of Service

The ONWARD Support Program (“Program”) offers support to patients prescribed ZILBRYSQ and RYSTIGGO. The ONWARD Support Program provides patient support through injection training (ZILBRYSQ), infusion services (RYSTIGGO), phone nurse support, medication reminders and other educational support.

The Program will be delivered subject to these terms of service. By enrolling in the Program, you agree to these terms of service on your own behalf.

The Administrator will facilitate the provision of services under the Program. 

Administration: 

  1. The Program is sponsored by UCB Pharmaceuticals Australia Pty Limited ABN 48 005 799 (UCB) and is administered by an authorised third-party provider nominated by Company (Administrator).

  2. The Administrator is Medical Safety Systems Corporate Pty Ltd trading as “RxMx Australia” ABN 89 608 630 931 (RxMx) however Company may replace RxMx with another Administrator and will notify you of this.

  3. The Administrator will facilitate the provision of communications for the Program, including all phone calls, mail, emails and SMS.

    Eligibility: 

  4. Only Australian residents prescribed ZILBRYSQ are eligible to enrol in the Program, provided they meet the eligibility criteria set out in the Program materials or otherwise notified by Company.

  5. Additional eligibility criteria are included in Program materials or may be notified to you by Company.

     Enrolment: 

  6. If you are enrolled by your treating specialist, she/he will provide your relevant contact details (e.g. email address, telephone number) to Administrators, who will contact you to complete your enrolment. They will also receive an update as to the progress of treatment on ZILBRYSQ via the Portal.

  7. The Portal is a secure password protected portal, that is only available to your treating specialist, additional users nominated by your treating specialist (e.g. clinic nurses, clinic administrators or other authorised personnel), the Administrator and other nominated parties providing information technology services accessed via ucbonward.com.au.

  8. You also consent to the collection, storage, use and disclosure of your, or your child’s, personal information and other matters set out in the Administrator’s privacy policy, available at https://rxmxcorp.com/services-privacy/, Program Privacy Statement and Patient Safety Statement below. UCB Pharmaceuticals Australia Pty Limited’s Privacy Policy is available from: Privacy policy | UCB Australia.

  9. Your enrolment in the Program will depend on the services you have elected to receive, subject to these terms of service.

  10. Once enrolled in the Program, you may opt out, or opt your child out of any aspects, or entirely out of the Program, by contacting the program via email at support@ucbonward.com.au or via phone on 1800 669 272

  11. If you opt out of the Program, the Administrator may continue to hold personal information


    Duration of the Program  

  12. Your enrolment will immediately cease if you: (i) discontinue treatment on ZILBRYSQ (ii) you opt-out from the Program, or (iii) Company discontinues the Program. 

    Services  

  13. Under the Program, You may opt in to receive a range of services as outlined below: 

    a. Coordination of Patient Injection Training for ZILBRYSQ patients 

    b. Coordination of Patient Infusions for RYSTIGGO patients 

    c. Medication delivery service 

    d. Telephone support line – The Administrator may arrange for a support nurse to contact your doctor by telephone to discuss your treatment with ZILBRYSQ or RYSTIGGO . You may also make toll-free inbound calls to a support nurse by phoning 1800 669 272. 

    e. Patient smartphone application (Patient App) – You, following acceptance of the Patient Support Program Terms of Service will receive user access to the Patient App. The Patient App will provide access to your personalised dose record, useful information regarding treatment with ZILBRYSQ or RYSTIGGO, upcoming appointments for consultations or tests and useful contacts. You may also delegate access to the Patient App to a nominated carer. 

    f. Reminder service – a service where you receive medication reminders via email, SMS or push notifications via the app. 

  14. You are only permitted to use these services while you remain a patient of a treating specialist that is participating in this Program. If you cease treatment with a participant specialist, you will not qualify for services unless you become a patient of another participant specialist. 

  15. Please note the services are designed to support the prescribing advice of your treating specialist. The Program is not intended to replace or affect the advice of your treating specialist or any other healthcare professional. 

    Variations or termination and no liability:  

  16. The Company may at any time:

    a. cease funding or terminate the Program for any reason; 

    b. terminate your treating specialist’s participation in the Program; 

    c. include additional services as part of the Program; or 

    d. vary or discontinue services offered under the Program. 

  17. The Company and the Administrator will not bear any liability resulting from the cessation, termination or variation under clause 18. 

  18. To the fullest extent permitted by law, the Company and the Administrator will not be liable for any direct or indirect loss or damage suffered by you or your child because of the Program, including in connection with reliance on the content or on a function of the Portal or any App, use of or inability to use the Portal or any App, or any failure to perform a function or errors and omissions in the content of the Portal or any App. 

    Disclaimer of warranties:

  19. The Program software is provided on an “as is” and “as available” basis. The Company provides no warranties, representations or guarantees about the content on the Program software. The Company disclaims any warranties regarding merchantability, reliability, timeliness, accuracy, completeness, availability and/or performance of the Portal and any App. 

    Use of Program software: 

  20. The Program software is not a medical device. It is intended for informational and educational use only. 

  21. Information accessed via the software is not intended to offer personalised medical diagnosis or patient-specific treatment advice. It should not be used as a basis for any diagnosis, monitoring, management or treatment of diseases or any other medical condition. 

  22. All software included in the Program is owned by the Administrator and was developed in collaboration with Company. You are granted a non-exclusive license to download, install, access and use the software solely in relation to the services you receive under the Program. You must not use the software for any purpose other than as expressly permitted under these terms of service. You do not acquire ownership of any intellectual property rights or any other commercial benefits in connection with your use of the software. 

  23. When using the software you are responsible for:
    a. ensuring that you are using the latest available version; 

    b. any damage to your devices, and any loss or corruption of information that you store in the devices that results from the use of the software or the interaction of the software with other applications, data or programs that you may download or use; and 

    c. maintaining the physical security of your devices and integrity of your data. 

  24. You must not:
    d. modify, edit, improve, resell, reverse engineer, change or otherwise interfere with the operation of the software in any way; 

    e. engage in systematic copying and widespread distribution of content in the software to the public; or 

    f. violate these terms of service 


    You consent to the collection, storage, use, handling and disclosure of your personal information and other matters set out in the Administrator’s privacy policy, available at https://rxmxcorp.com/services-privacy/ and those stated in these terms of service. 

RxPx provides a proprietary platform and related services, including mobile and desktop applications, which allow users who have created an account (“Users”) to enable private, and personalized health monitoring tools (the “Services”). 

By ‘you’, ‘your’, ‘member’ or ‘User’, we mean individuals using our Services (“User” or “Users”). 

These Terms together with the RxPx Privacy Notice are the entire agreement between you and us. 

If you do not agree to our terms and conditions of use, please do not use our Services. 

When you sign up to become a User, you will have to register by creating an account (“Account”). We collect your email address and password to create your User Account and we also require you to pick a username. Services do not provide medical advice. Content found on the Services, such as text, graphics, images, messages, information obtained from third parties, Providers, and other material may contain medical and health information. Such information is for informational purposes only. It is not intended to be a substitute for a medical examination or a physician’s advice, diagnosis or treatment. Your healthcare providers are the most appropriate people to provide you with advice on your specific health issues. 

If you have a medical emergency, call your doctor, 111 or your medical emergency number immediately. We do not recommend or endorse any specific tests, physicians, products, procedures, opinions or other information that may be mentioned on the Services. 

Ability to enter into these Terms 

The Services are not meant for children and minors. In order to enter into these Terms, you must have reached the legal age of majority in your jurisdiction of residence or possess legal parental or guardian consent, and you must be fully able and competent to enter the Terms and be able to abide by and comply with these Terms. If you accept these Terms, you represent that you have the capacity to be bound by them. 

Use of Program software 

Information accessed via the software is not intended to offer personalised medical diagnosis or patient-specific treatment advice. It should not be used as a basis for any diagnosis, monitoring, management or treatment of diseases or any other medical condition. 

All software included in the Program is owned by RxPx and its related parties and was developed in collaboration with Novo Nordisk. You are granted a non-exclusive licence to download, install, access and use the software solely in relation to the services you receive under the Program. You must not use the software for any purpose other than as expressly permitted under these terms of service. You do not acquire ownership of any intellectual property rights or any other commercial benefits in connection with your use of the software. 

When using the software, you are responsible for: 

• ensuring that you are using the latest available version; 

• any damage to your devices, and any loss or corruption of information that you store in the devices that results from the use of the software or the interaction of the software with other applications, data or programs that you may download or use; and 

• maintaining the physical security of your devices and integrity of your data. 

You must not: 

• Modify, edit, improve, resell, reverse engineer, change or otherwise interfere with the operation of the software in any way; 

• Engage in systematic copying and widespread distribution of content in the software to the public; or 

• violate these terms of service. 

Protecting yourself 

We work hard to protect your privacy and keep the Services secure, but you play an important role as well. 

Register with an email address that only you can access. 

Choose a password that isn’t easy to guess and keep it secret. Change your password immediately if you suspect someone else knows it or has gotten into your account. Be careful when you use the Services, for example by logging out every time if you use a shared or public computer or other device. Secure the computer or other device you use to access the Services, using two factor authentication. For example by requiring a password to access your mobile phone. Protect yourself from phishing scams: never click on links or open attachments from unknown senders, beware of popups and look for a sign that the site you are using is secure, such as a lock icon on the browser’s status bar. For the avoidance of doubt, we cannot and will not be liable for any loss or damage arising from any failure to comply with your responsibilities and the security of your device. Refer to the clauses Limitation of liability and Indemnification for further detail. If you believe that your Account has been compromised, you can change your password through the Services. If you need help to deactivate a password or account, contact us at nzlccc@novonordisk.com or via 0800 733 737 and we’ll help you. 

Accessing the Services 

We may make the Services available to you directly or a Provider may make them available (e.g. a healthcare or social service provider, governmental organization, health authority, community organization or other licensor of the Services). In accordance with the RxPx Privacy Statement, you agree that RxPx owns any data or information derived from or generated by your use of the Services and/or information about you that has been collected by us on an aggregate basis (“Anonymized Data”). In this Agreement, “Anonymized Data” means that RxPx combines Your Data and/or parts of information collected or processed from you in a manner that does not contain or disclose any information that can identify you and/or where such data has otherwise been anonymized. RxPx shall own exclusive rights, including all intellectual property rights, in and to all Anonymized Data. To be clear, RxPx is not allowed to disclose User data without consent other than Anonymized Data. 

Protecting Copyrights and Other Intellectual Property 

We respect the intellectual property of others and require that our Users do the same. 

The Services and all contents of the Services, including logos, graphics, images, software, icons and other elements (but excluding User content) are the exclusive property of RxPx or as applicable, its suppliers and partners, and are protected under the copyright laws of New Zealand. The core technology platform and all of the related software code remains the sole property of RxPx. All rights not explicitly granted herein are reserved. Any infringement of our rights will result in appropriate legal action. 

Termination 

As long as you use the Services, these Terms will be in effect. You can stop using the Services at any time by uninstalling the Services from your device or by deleting your Account. 

Please contact us at nzlccc@novonordisk.com or via 0800 733 737 if you require assistance terminating your Account. 

No warranty 

To the maximum extent permitted by law, RxPx makes no representations, warranties, conditions or undertakings of any kind, express or implied, regarding the Services and/or any content, products or features provided, performance, merchantability, or fitness for a particular purpose, all of which are provided on an “as is” and “as available” basis. You are assuming the entire risk as to their quality and performance. RxPx is not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications. RxPx assumes no responsibility, and will not be liable for, any damages to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on the services or your downloading of any content from the services. 

Limitation of liability 

In no event shall RxPx, its licensors, its suppliers, or any third parties mentioned in the Services be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the Services or the content, whether based on warranty, contract, tort, or any other legal theory, and whether or not RxPx, its licensors, its suppliers, or any third parties mentioned in the Services are advised of the possibility of such damages. 

Your only right or remedy with respect to any problems or dissatisfaction with the Services is to uninstall and stop using the Services. 

Indemnification 

You agree to indemnify, defend, and hold harmless RxPx and its affiliates, and their respective officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these Terms, any breach of your representations or warranties, or any activity related to your conduct (including negligent or wrongful conduct), or any content or materials provided by you. 

General 

The waiver of any provision of these Terms shall not be considered a waiver of any other provision or of RxPx right to require strict observance of each of the terms herein. The Terms shall be deemed severable. In the event that any provision of these Terms is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by law and such determination shall not affect the validity or enforceability of any other remaining provisions. RxPx may assign its rights and obligations under these Terms. These Terms will ensure to the benefit of RxPx’s successors, assigns and licensees. 

Changes to the Terms 

RxPx may make small, inconsequential changes to the Terms with or without notice to you, so please come back and visit this page regularly. Changes RxPx considers significant will be communicated through the Services. By continuing to use the Services after changes become effective, you agree to the changes. Remember that at any time if you don’t agree to the Terms, you can stop using the Services.